KinderLearner Data & Deletion Requests

Delete a parent account in the app

1. Open Parent Mode and enter the parent gate.
2. Open Parent account & sync and select Delete account.
3. Verify your parent email with a fresh six-digit code.
4. Review and confirm the deletion. Wait for the app’s confirmation.

This deletes your account, associated cloud family records and sessions, and that account’s local records on the device completing deletion. Guest profiles and other accounts are not deleted.

Remove copies on other devices

Downloaded copies on other devices are not remotely erased by deleting your account. Delete the app and its data on those devices to remove those local copies; offloading an app may keep its data. Manage Apple/iCloud backups separately in your Apple settings. Deleting the app alone does not delete a cloud account.

For guest-only play, deleting the app and its data removes the local learning store. This can also remove other local profiles, so review what you need to keep first.

Contact us about your information

A parent or guardian can request access, correction or deletion by emailing hello@bigappledigital.nyc. State that the request concerns KinderLearner and whether it concerns a support message or other information you supplied.

Where possible, send the request from the address you originally used. We may need to verify your authority before disclosing or deleting information. Do not send children’s full names, identity documents, passwords or payment details in your initial email.

Which service does your request concern?

KinderLearner accounts and NYC School Ratings website accounts are separate. Deleting one does not automatically delete the other. For an existing school-research website account, use the procedures in the NYC School Ratings Privacy Policy and identify that account in your request.

Deletion, retention and billing

We will explain the scope of your request, any verification needed and any records that must be retained for legal obligations or an unresolved dispute. Do not assume information has been deleted until you receive confirmation.

A data request does not itself cancel a paid subscription. Manage any existing website subscription separately through its billing controls.

Backups and support

Cloudflare recovery backups may retain deleted database records until the configured recovery period expires. If deletion fails or you cannot access your parent email, contact support. Do not send a password, verification code or child’s full personal details.