Parent information
KinderLearner Support
Updated September 26, 2026 · Pre-launch information
Talk to a real person
Availability, accessibility, feedback and privacy questions are welcome.
Is KinderLearner available now?
The iPhone (iOS) and iPad (iPadOS) apps are coming soon. We have not published a release date or download link. There is no purchase or waitlist form on these preview pages.
What’s in the current build?
The current build includes letter recognition, first-written-letter word matching, counting through ten, number comparison and ordering, addition, subtraction, tracing and social-choice activities. It also includes adaptive practice, spaced review, parent progress views, off-screen activity suggestions and optional parent-account sync.
Phonics, spoken sound blending and additional executive-function games remain planned work. Marketing illustrations show the broader product vision, not a guarantee that every illustrated activity is included in the current build.
Signing in to a test build
Open Parent Mode → Parent account & sync. Enter your parent email, then the six-digit code from KinderLearner. Codes expire after ten minutes; use the newest code and check spam if it is missing. Never share a code with support. Guest play does not require an account.
Restoring or syncing progress
Use the same parent email on each device. Practice works offline; reconnect and open the app to sync. Parent account & sync shows the status and a Sync now button. A parent must authorize attaching existing guest profiles before they upload. Sign in again if the session expires.
Audio and device compatibility
The current build supports iOS 18 and iPadOS 18 or later. Parent Mode lets you choose the included Marin or Cedar narrator and speech pace. Check the app’s mute setting and your device volume if you cannot hear instructions. Narration is bundled and does not need a live AI connection.
What should I include in a support request?
Tell us what you were trying to do, the page or feature involved, and what happened. For a technical issue, include your device model and OS version if known. Screenshots can help, but remove children’s names and other personal information first. Never send passwords, login codes or full payment details.
Privacy or deletion help
Use Data & deletion requests for the correct contact and scope. You do not need a paid subscription to contact support.
Website subscriptions and the app
Tell us whether your question concerns the school-research website or KinderLearner so we can help with the right service. The current app uses optional parent accounts and earned virtual stars; it does not implement real-money in-app purchases. Existing school-research subscriptions are separate.